Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

Skilled in the establishment of sound and innovative management practices, theory, and customer service delivery methodologies and their application in all business settings including experience in time and motion data collection, statistical analysis and sampling methodologies.

15 years operations management experience in a wide variety of industries managing over 100 employees both in field and internal environments.

Solid business, communications, and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Analytical internal change manager, creating and implementing profitable changes in full consultation with all team members and organizational levels.

Extensive experience in complex budgetary planning and controls, staff development, performance management, reporting, forecasting headcount, and P&L responsibility.

Strong work ethic, taking ownership of all duties and responsibilities.

Strong team building, conflict management, time management and meeting management skills.

Considerable knowledge in the analysis, design, and re-engineering of system applications and business processes, using established system analysis, business and system process design, research, and implementation methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modeling Language (UML), and the implementation of performance measures.

Working knowledge of PeopleSoft, PeopleSoft Financials, SAP, eProcess, Content Services, document management and FileNet.

Experience in the documentation of system and business requirements and specifications, step-by step technical and user manuals with illustrations, design and development of use and test-case scenarios and root-cause analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.

Development of centralized documentation libraries to make procedures, process flows, metrics, and training classes available to all employees including the implementation of continuing education programs to enhance employee skills and increase retention.

Extensive knowledge in governmental accounting and operations, including: Human Resources, Food Services; Purchasing; Asset and Risk Management; Finance; Transportation; Facilities; Safety and Security; and Technology.

Exceptional problem solving and sound decision making capabilities, recognized by associates for quality of data, alternative solutions, and confident, accurate, decision making.

Extensive experience in all MS office and project management software, MS Windows operating systems, designing and implementing web-enabled and enterprise client/server applications with various software tools in various architectures. 

Development and management of detailed project plans to include, resources, tasks, requirements, milestones, and review points.

Experience coordinating the cross-functional teams to identify, manage and resolve issues and risks.