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Contract Senior Business Analyst Rhyan Technologies, (Texas Education Agency) 10/2002 - Present eGrants - Contracted to participate on a software development team to develop an enterprise grant application system, transforming the Texas Education Agency's paper application process to a web-based application system. Tasked with documenting, analyzing, and defining the user and system requirements and features that included the use of a multi-server architecture, and the interfaces with existing PeopleSoft Financials. eGrants was designed using an external web portal including major interfaces with the agency’s PeopleSoft financial system to provide grant applicants the ability to submit grant applications, amend applications, report expenditures, draw down payments, and report performance. Functionality included the ability for TEA staff to create and manage grant applications, assemble and publish grant application packages, receive submitted applications, and manage, select, assigning readers, submit scores, negotiate, and approve applications through workflow, allow grantees to access awards, submit expenditure reports, and draw down funds. This system later included an upgrade to ASP.NET. ARMS - Contracted to develop an enterprise asset tracking system in ASP.NET for TEA to track hardware and software assets during the Department of Information Resource’s statewide Data Consolidation. FSP - Contracted to mentor junior business analysts in TEA’s processes and procedures. Charged with the placement of development standards and user interface design.
Business Analyst MMC Group, (Texas Medicaid Healthcare Partnership) 08/2003 – 11/2003
Contracted to develop an online provider enrollment application enabling Medicaid providers to prepare enrollment applications electronically. Tasked with documenting business and system requirements and designing an online Medicaid application.
Interim Director of Business Operations Orbital Technologies, Inc. 1999 - 2004
Serve as interim Director of Operations of a startup manufacturing company that provides orbital welding service and detailed assembly and integration of gas and liquid delivery manifolds and subassemblies to the Semiconductor, Pharmaceuticals, Industrial, Foods/Beverages, and Chemical/Gas Manufacturing Industries.
Consultant (Senior Business Analyst) SoCo Consulting, Inc. 1/2001 - 5/2002
Assisted clients in reducing cost and time expensed in production and improving quality, flexibility, service levels, and the use of available resources. Determined customer objectives, analyzed current processes, developed cost-effective production and operational improvements, and integrated information technology and human capital management to improve performance and enable clients to focus on increasing sales and profits.
Process Manager Vectris Communications 10/2000 - 12/2000
Facilitated the development, coordination, documentation and training of new processes, identified process gaps, and maintained process changes to accommodate new product integration throughout the organization. Met regularly with management at all levels to coordinate activities, provide project status reports, recommend company-wide improvements, and efficiency reviews of internal and external service delivery, order management, provisioning, troubleshooting, and accounting processes in a DSL telecom start-up organization.
Contract Business Process Consultant (Project Manager) Tivoli Systems – RHIMR 12/1999 - 10/2000
Gathered, defined, and documented user and system requirements, maintained project schedule, designed, tested, and implemented a custom SAP centralized disputes management module to track and assist accounts receivable employees in reducing unpaid customer invoices and a customized SAP credit management module to conduct new order credit reviews and facilitate Tivoli’s entry into middle markets and lowering overall risks. Developed test cases, root-cause analysis reports, ensured proper placement of business controls, re-engineered business processes, implemented performance measures, presented project presentations to executive management, and performed a variety of ad hoc project-management duties.
Autobond Acceptance Corporation
1995 - 2000 (1999 - 2000) Coordinated communications between loan service representatives and insurance companies and structured the transfer of loan portfolios to new servicing companies. Negotiated and administered contracts, insurance policies, credit terms, credit criteria, and recovery fees for the loan-deficiency program. Prepared and managed budget, forecasted needed head count, and oversaw P&L responsibilities. Implemented and monitored performance metrics and established feedback protocol to ensure consistent two-way communication with all employees. Combined and implemented due diligence audits with the Special Recovery Department to include a cost benefit analysis to improve debt and risk management.
Special Recovery Manager (1997 - 1999) Oversaw the recovery and loss management of defaulted loans in a sub-prime portfolio of over 30,000 loans. Supervised a staff of insurance claims processors, outbound collections and clerks; prepared departmental budgets; and oversaw P&L responsibility. Audited the underwriting process of defaulted loans to identify cause of repossession and apprise management of underwriting errors. Conducted regular due diligence audits to ensure loans were purchased according to established credit criteria.
Assistant Manager, Repossession Department (1996 - 1997) Hired and managed over 100 field agents and conducted field inspections to monitor their performance. Coordinated transportation of automobiles to auctions; coordinated liquidation of collateral using auctions and reduced inventory efficiently and promptly; assigned and scheduled team workload; and spearheaded a skip-tracing department to accelerate the location of defaulted consumers. Created and implemented the company's title guidelines in 40 states and started the title department.
Insurance, Bankruptcy, and Legal Coordinator (1995 - 1996) Centralized insurance and bankruptcy accounts, created the policies and procedures for the new department, prepared and filed all proof of claims and lift of stays, hired bonding agents, and coordinated legal proceedings regarding sequestrations and deficiency judgments in 40 states.
Account Representative Met Life 1994 - 1995
Analyzed and managed customer's investments to provide the desired risk exposure as it related to their goals, designed personalized investment strategies, presented proposals for appropriate investment alternatives, and actively marketed MetLife’s portfolio of products and services to maximize customers investment return.
Assistant Collection Manager-Tax Examiner Internal Revenue Service 1985 - 1994
Supervised a staff of customer service representatives in the inbound/outbound Collection Division for the Automated Collection System (ACS) program.
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| Copyright © [2002] [Suzanne E. Bonniwell]. All rights reserved |