Facilitated requirements gathering sessions with users, performed data analysis, documented system/user requirements, including process flow mapping, definition, and translation.

Worked with developers to determine feasibility of requirements and developed project documentation for signoff.

Defined processes applying standard unified modeling language (UML), compiled functional specifications, developed test-case scenarios, and designed and developed custom information technology resources in SAP.

Researched IBM’s audit protocols to ensure the proper placement of business controls.

Document procedures for information technology resources, developed root-cause analysis reports, implemented performance metrics, and designed employee evaluation methods.

Performed a variety of ad hoc project management duties including the development and management of project plan.

Implemented a custom centralized disputes management module in SAP to track and assist accounts receivable employees in reducing unpaid customer invoices.

Implemented a customized credit management module in SAP to conduct new order credit reviews and facilitate Tivoli’s entry into middle markets while lowering overall risks.

Documented procedures for new modules, developed root-cause analysis reports, ensured proper placement of business controls, implemented performance metrics, and designed employee evaluation methods that significantly improved productivity and reduced staff size by 25%.

Reduced Tivoli’s aged accounts receivable by 76% and reduced days sales outstanding from 179 to 97 days.

Developed and implemented a centralized knowledgebase to make procedures, process flows, service-level agreements, separation of duties, performance metrics, and training classes available to all employees and provide a continuing education program to enhance employee skills and increase employee retention.