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Vectris Communications
Process / Product
Implementation
Scope :
Facilitate the
development, coordination, documentation, and training of new processes,
identify process gaps, and maintain process changes to accommodate new
product integration throughout the organization.
Tasks/Duties :
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Met regularly with
management at all levels to coordinate activities and recommend
company-wide improvements and conducted efficiency reviews of internal and
external service delivery, order management, provisioning,
troubleshooting, and accounting processes. |
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Created and managed the project plan for
the integration of new products. |
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Identified process gaps and
documented all company business and system processes using MS Visio.
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Results :
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Created testing
methodology, inventoried all processes, and instituted a Process
Documentation Library. |
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Developed a Quality
Plan to enhance improvement efforts and yield significant quantifiable
improvements to cost, customer satisfaction, and lead-times. |
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Played an
instrumental role in developing and launching the company’s retail
Internet services as the process manager in a product group. |
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