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ORDERING INFORMATION/POLICIES and
PROCEDURES
How to Order: 1. All prices are in U.S.
Dollars.
2. COLD CREEK FOSSILS accepts personal and company
checks,
money orders, cashier
checks within the U.S or Credit Card payments via PayPal.
Shipments to new customers may
be held until the check clears. Payment by Money Order, Cashier
Check
or PayPal will
expedite the shipment. Be sure and make any Check or Money Order out to
D. O. Harlow
not Cold Creek Fossils. Make PayPal payments to:
dharlow@austin.rr.com.
3. Return check fee is $25.00.
4. Send payment to: D.O. Harlow
P.O. Box 27462
Austin, Texas 78755-2462
5. Please send an E-Mail to dharlow@austin.rr.com and
include the following:
a.) The specimen number or numbers you are interested in.
b.) Your shipping address and preferred shipping method.
Please
note if
insurance is desired or any other special requirements.
6. Shipping costs vary depending on the size and weight of the
specimen.
Please send a
request for a price total including shipping. Overnight or
special
shipping can be arranged.
Insurance is not included, but is highly recommended. Once the
specimen
is shipped,
Cold Creek Fossils is not responsible for loss or damage incured during
transit. Please
note in your shipping instructions via E-mail if you wish to purchase
insurance
and the
cost will be added to the shipping charges. Insurance is $2
minimum
and this covers up
to $100. Additional insurance is $1 per $100 value. All
specimens
will be packaged
with the best material and methods possible to help prevent the
possibility
of damage.
7. INTERNATIONAL CUSTOMERS: For payment we accept
International
Money
Orders or funds wired via Western Union (in US Dollars).
Purchaser is responsible for paying any Brokerage fees or duties
required
by their country
on receiving merchandise shipped from the US.
Unfortunatly, due to increasing
problems with customs etc., this service has been suspended.
8. RETURNS: All Sales are Final. Be sure and
review
the photos carefully and e-mail questions.
However, if the buyer has a valid reason a return can be arranged
within
7 days
of purchase for a full refund providing the buyer pays the return
shipping
charge
and the specimen is received undamaged. We want all of our
customers
to
be satisfied with their purchase.
9. COLD CREEK FOSSILS is a home owned business committed
to
high standards and
integrity. Our goal is to provide quality fossils and business
policies
that insure
customer satisfaction. WE
APPRECIATE
YOUR
BUSINESS!
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